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product logo DisclaimIt 4.x/5.x - FAQ

Revision 4 -/- 2012-12-21]

If I purchase a license, will I have to uninstall the trial version and then install the licensed version?
No. What you downloaded and are currently evaluating is the full product. But the included license certificate file is only valid for 60 days. When you purchase a license, you'll receive a new license certificate file. You must then copy this new license certificate file into the directory <InstallDir>\Data\Configuration\Licenses. The new license certificate file will be automatically detected. There's no need to restart anything or to reinstall the product.
Can I use a DisclaimIt 4.x or 5.x version on an Exchange 2000/2003 server?
No. DisclaimIt 4.x versions support only Exchange 2007/2010 and DisclaimIt 5.x versions support only Exchange 2013/2016. Use DisclaimIt 3.3 for MS Exchange 2000/2003.
We're currently using DisclaimIt 3.3. Are we entitled to use a DisclaimIt 4.x or 5.x version?
Licenses for DisclaimIt 1.x, 2.x or 3.x are not valid for DisclaimIt 4.x versions but can be upgraded to DisclaimIt 4.x licenses. Please look here for more information.
Licenses for DisclaimIt 1.x, 2.x or 3.x can not be upgraded to DisclaimIt 5.x licenses.
How does DisclaimIt handle encrypted or signed messages?
DisclaimIt will not modify messages which are encrypted or signed. Based on your configuration, such messages will be either ignored (send as-is), rejected or wrapped as attachment into new messages.
Does DisclaimIt support messages sent from Outlook Web Access (OWA)?
Yes. DisclaimIt can process messages sent from all kinds of MS Exchange clients: Outlook, OWA, Outlook Express or other POP3/IMAP4 clients.
Will messages processed by DisclaimIt show up in the user's Sent Items?
No. Text is added by DisclaimIt to messages while the message is in transit. The original messages in the user's Sent Items folder are not modified.
How can I configure DisclaimIt to insert blank lines between the original message text and the text to add?
In the plain text and rich text of your text module, just insert empty lines at top before your text. In the HTML text, use HTML formatting tags (e.g. <P>, <BR>) to achieve the desired spacing.
How can I change the font of the disclaimer text?
It depends:
  • For rich-text messages: The formatting of your rich text is preserved.
  • For plain text messages: You can't specify the font for the plain text because plain text message doesn't support any kind of formatting - except line breaks.
  • For HTML messages: Use CSS attributes in your HTML source code to specify the font to use.
Sometimes Umlaute in our disclaimer text are not correctly added to messages. How to resolve this?
Your problem occurs if you are using an Outlook 2003/2007 client, your disclaimer text contains Umlaute and the message text contains only US-ASCII characters: Outlook in its default configuration will not use the configured encoding, for example: Western European (ISO), in case that the message text contains only US-ASCII characters, but will use the encoding US-ASCII for the message to send. When then DisclaimIt adds the disclaimer text which contains Umlaute, they are converted to their possible representation in US-ASCII (e.g.: ä -> a, ö -> o, ü -> u, etc. ). The solution for this problem is to configure Outlook 2003/2007 to always use the specified encoding, for example: Western European (ISO). This can be configured by unchecking the check box Auto select encoding for outgoing messages in the dialog Tools->Options->Mail Format->International Options. This setting can also be centrally configured by group policy.
How can I migrate the configuration from the current server to a new one?
  • Install DisclaimIt on the new server.
  • Copy the content of the directory <InstallDir>\Data\Configuration from the old server to the new server.